PLEASE NOTE: There are some pretty significant delays in the postal system. We deliver straight to AusPo’s depot – so we get better service than most – but we’re hearing reports of deliveries taking longer than usual. We will (nearly) always get orders out within 24-48hrs – the rest is up to Australia Post. Sorry if your order gets delayed, we’re doing everything we can on our side.
Deliveries will be dispatched within 48 hours of completed order (Monday-Friday, excluding public holidays) and payment has been received. They are dispatched from a central location in Albury, Victoria. You will receive a notification from Australia Post to let you know your order has been shipped from Wine Depot and is on its way to you.
Online orders are not available for collection at the distillery, though you can purchase Mr Black from the cellar door in Erina here.
Orders placed outside office hours and weekends will be not processed until the following business day.
Please note: Delivery timelines are a guideline and subject to any unforeseen or unavoidable events beyond Mr Black Spirits’s reasonable control. If we are aware of a delay we will contact you.
If the recipient has provided incorrect or out-of-date details, Mr Black Spirits, is not liable for incorrect or unclaimed delivery.
REFUNDS & RETURNS
Returns of Goods will only be accepted if the Goods are faulty or should we make an error with your order. We do not accept change-of-mind returns.